Return & Exchange Policy
At MuskalJanah.com, we want our customers to have a great shopping experience. If you are not happy with your purchase, please read our return and exchange policy below.
Return & Exchange Period:
You can return or exchange a product within 10 days of receiving it.
Refund Policy:
Orders above Rs. 5000 are not refundable, but you can exchange the product.
Exchange Conditions:
The product must be 90% unused.
The product should be returned in its original packaging.
The product must be in good condition, without damage or leakage.
Delivery & Return Charges:
If you change the delivery address after the product has been shipped, you must pay the extra delivery charges.
If a product has already been delivered, we do not refund delivery charges.
Customers must pay all return shipping costs when sending a product back to us.
If you receive a damaged, leaking, or wrong product, we will cover all return and exchange delivery charges.
Return & Exchange Processing Time:
We process all return and exchange requests within 3 to 5 working days after receiving the product.
How to Return or Exchange:
Contact our customer support team before returning the product.
Pack the product securely and send it back to our address.
Once we receive and check the product, we will process your exchange.
For any questions, please contact our customer support team. We are happy to assist you!